Satisfied or Refunded
EDMOND Watch Company wants its customers to be completely satisfied with all the products we offer. For that reason we offer an 8 days cooling off period. If you do wish to return your watch during this time, please contact us via the site form on our contact page and we will organize the return shipment by Fedex.
The watch must be in perfect state without any scratches or marks and in its original packaging. Watches will not be accepted for a refund if they have been worn or if the packaging material has been removed. All returns will be accepted at the sole and exclusive discretion of the EDMOND Watch Company after inspection.
Ship back the watch with your invoice copy and the custom clearance sheet copy gave by Fedex at receipt. Indicate on the shipment sheet: RETURN, RETOUR.
Address to the custom office for refunding the custom tax you possibly paid at receipt. Within 15 days following the watch receipt we will fully refund you except the shipment and return shipment fees.
Our watches are invoiced exclude tax in every country except in Switzerland where the 8% VAT is applied.
For others countries, at receipt Fedex will collect the custom tax and the local VAT due. For your information: There isn’t any custom tax in Europe but only the local VAT is added. In the USA the custom tax is 4.5% and there is a sale tax between 0% in Oregon to 8.75% in California, with an average rate of 6%.
Many sites provides information on the custom tax in every country, especially the Fedex site
Your automatic watch is guaranteed 2 years against any manufacturing defect. We ensure we will repair it or to exchange if a defect appears. In this case, please send us your watch at the address :
37 rue de Lausanne
After fixing within 8 days we will send you back your watch free of charge. Please attach to the shipment your invoice and your warranty card. For a shipment from outside Switzerland please note on the export sheet: RETOUR SERVICE APRES VENTE, RETURN FOR REPAIRING.
You can pay with your Paypal account. Paypal can allow instant payment without opening an account however it depends on Paypal specific conditions. To open a Paypal account is absolutly free and you can feed with the exact among you need for your buy. A Paypal account is very safe and give you a very good protection.
You can also pay by bank transfer, in this case you will get our bank details when choosing this payment method.
Contact us via the contact page for any enquiries about payment method