Our terms and conditions of use


It is the intent of EDMOND Watch Company to see that our customers are completely satisfied with the products we offer. So we offer a 8 days period of examination, if you wish to return your watch during this period, you have contact us on the address: contact@edmond-watches.com and we will organize the return shipment by Fedex.
The watch must be in perfect state without any scratches or marks and in its packaging. Watches will not be accepted for a refund if they have been worn or if the packaging material has been removed. A return may be accepted at the sole and exclusive discretion of EDMOND Watch Company after inspection.
Ship back the watch with your invoice copy and the custom clearance sheet copy gave by Fedex at receipt . Indicate on the shipment sheet: RETURN, RETOUR.
Address to the custom office for refunding the custom tax you possibly paid at receipt. Within 15 days following the watch receipt we will fully refund you except the shipment and return shipment fees of 90 CHF.


Our watches are invoiced exclude tax in every countries except in Switzerland where the 7,6% VAT is applied.
For others countries, at receipt Fedex will collect the custom tax and the local VAT due. For your information: there isn't any custom tax in Europe but only the local VAT is added. In the USA the custom tax is 4.5% and there is a sale tax between 0% in Oregon to 8.75% in California, with an average rate of 6%.
Many sites allows to know the custom tax in every country, especially the Fedex site


Your automatic watch is guaranteed 2 years against any manufacturing defect. We ensure to repair it or to exchange it if a defect appears. In this case, please send us your watch at the address :

EDW sarl
37 rue de Lausanne

After fixing within 8 days we will send you back your watch free of charge. Please attach to the shipment your warranty card, your invoice and your warranty card. For a shipment from outside Switzerland please note on the export sheet: RETOUR SERVICE APRES VENTE, RETURN FOR REPAIRING


You can pay with your credit card without any amount limit through The CIC which uses the 3Dsecure system, after filling the payment form you will receive within a few seconds a code on your email box which will allows you to confirm the payment.

If you have a Paypal account you can use it to paid. Without a Paypal account, you can also pay by credit card at once through Paypal, however the amount for this method is limited till 1000€ 4 times a year. Beyond this limit you will have to open an account.

You can paid with a bank transfer, so you will get a 5% discount.

Contact us to the address: contact@edmond-watches.com for any enquiry about payment method